Important Notes
This is an eTicket itinerary. To enter the airport and for check-in, you must present the itinerary receipt along with valid photo
identification, viz: Official Government issued photo identification, driving license, election photo id, passport (for international passengers) and photo credit card. It is mandatory to carry your photo identification during your entire journey.
Guests travelling with infants are requested to carry a valid document as proof indicating the infant’s age.
Guest travelling for business may avail of GST benefits by completing a one-time registration of their company on
http://www.jetairways.com/EN/IN/goods-and-services-tax.aspx
Certain states and destinations have their own prohibitions and requirements for certain items being carried as baggage.
Guest(s) are hereby informed that Bihar, Gujarat, Mizoram and Nagaland are dry states and hence carriage of alcohol/liquor to
these destinations is prohibited. In case of any confiscation at the airport, guest(s) will be solely responsible for the same.
For Terms and Conditions, Conditions of Contract, Passenger Rights Policy, Fare Rules, Baggage and Lounge, please refer to
http://www.jetairways.com/EN/GL/TermsAndConditions/General.aspx
In case of Free Baggage Allowance, Changes, Cancellations, Lounge access, Priority check-in and JPMiles accrual, the most
restrictive fare rules will apply.
Lounge facility is available at select ariports only. Visit jetairways.com for further details.
Reprint of eTicket(s)
If you require a reprint of your eTicket, we recommend you use our Manage Booking feature on jetairways.com or request our
ticketing staff to email the same at no cost. Please note guest(s) will be charged INR 50 for every reprint requested at our
City or Airport ticketing offices located in India.
Check-in
For all flights within India, our check-in counters will close 45 minutes prior to departure and boarding gate(s) will close
25 minutes prior to departure. Check-in counters for International flights will close 60 minutes prior and boarding gate(s)
will close 25 minutes prior to flight departure.
Check-in counters at Dubai airport will close 75 minutes prior to flight departure
Check-in counters at Colombo airport will close 90 minutes prior to flight departure.
Baggage & Lounge
Please contact the respective airline(s), or alternatively visit their website(s), to know more about your entitlement on Baggage
Allowance, Meal(s) and Special Request(s) on flights operated by our Codeshare / Interline partners.
Free Baggage Allowance based on piece concept includes each bag weighing 23kgs for travel in Economy and 32kgs in Premiere/First
Class
Cabin Baggage dimensions should not exceed 1.15 mts. Maximum weight allowance including Duty Free purchase for travel in
Economy is 7 kgs & 10 kgs in Premiere and First Class
Guest traveling on flights originating from Srinagar & Leh will not be allowed to carry any cabin baggage.
Security Requirement
If payment is made via credit and/or debit card(s), you may be required to present the credit and/or debit card(s) used for
prior to your departure.
For International travel, please ensure that the validity of the passport is as per the requirements of the destination country.
Due to security reasons, liquids, aerosols and gels (LAGs) in carry-on baggage are restricted to containers of 100ml each. At
some airports, duty- free LAGs may be purchased after screening checkpoints. At most airports, including Indian airports,
transit guests are not allowed to carry duty-free LAGs purchased on a previous sector in cabin baggage, these will be
confiscated at the Security Checkpoint.
For carriage of arms, ammunition, prohibited, restricted articles, please refer to our terms and conditions.
Jet Airways excludes liability for any fragile or perishable items. Further, currency, precious metals, jewellery, negotiable
instruments, securities, personal identification documents and other items of value are best carried by the guest in the cabin. If
any of these items are in the checked baggage and are lost, damaged or delayed, the guest will not be entitled to claim any
reimbursement of its value from Jet Airways unless a special declaration is made regarding its value and a supplementary sum is
paid to the airline at the time of check-in.
JetProtect Travel Insurance
If payment is made via credit and/or debit card(s), you may be required to present the credit and/or debit card(s) used for
prior to your departure.
For International travel, please ensure that the validity of the passport is as per the requirements of the destination country.
Due to security reasons, liquids, aerosols and gels (LAGs) in carry-on baggage are restricted to containers of 100ml each. At
some airports, duty- free LAGs may be purchased after screening checkpoints. At most airports, including Indian airports,
transit guests are not allowed to carry duty-free LAGs purchased on a previous sector in cabin baggage, these will be
confiscated at the Security Checkpoint.
For carriage of arms, ammunition, prohibited, restricted articles, please refer to our terms and conditions.
Jet Airways excludes liability for any fragile or perishable items. Further, currency, precious metals, jewellery, negotiable
instruments, securities, personal identification documents and other items of value are best carried by the guest in the cabin. If
any of these items are in the checked baggage and are lost, damaged or delayed, the guest will not be entitled to claim any
reimbursement of its value from Jet Airways unless a special declaration is made regarding its value and a supplementary sum is
paid to the airline at the time of check-in.
If you have availed of JetProtect Travel Insurance, you will have to contact ICICI Lombard General Insurance Company Ltd to
get a copy of your insurance cover. For any queries related to your insurance cover, please call the 24x7 toll free helpline
1800-209-8888 (accessible even from your mobile phone) for assistance.
For any assistance you may contact us on the following numbers
Reservation/Tele check in and JetPrivilege:
- 3989 3333 for Bengaluru, Chennai, Delhi, Hyderabad, Kolkata and Mumbai.
- Other cities: Affix local code of any of these 6 cities and dial 3989 3333
You can also contact us on 08039243333 (India only)
Jet Airways Toll Free Numbers:
- UK toll free number for reservation: 0808 101 1199
- USA toll free number for reservation: 1-877-uflyjet (1-877-835-9538)
For real-time Flight Status
SMS Jet < Flight No.> to 56388
56388 service can be accessed from India only.
